ONe-key Account Info

Click on the ONe-key account components listed below to display more information. You can click again on the same component to hide the information.

ONe-key ID

The ONe-key ID is mandatory. Choose a ONe-key ID that you can easily remember - for example your email address. The ONe-key ID must be unique, therefore the system will prompt you if the one that you have chosen is already selected by another user.

Your ONe-key ID must conform to the following security rules:

  • must be between 8 to 100 characters long
  • may include letters, numbers and some special characters
  • must contain at least one letter
  • ID must not contain the following characters: * \ + " space

You can change your ONe-key ID after completing the registration via the "Change ONe-key ID" function available in the "Manage My Account" menu.

Please be advised that your identity may be known if you use your email address as your ONe-key ID and therefore your privacy may be affected.

ONe-key Password

The password is mandatory. Choose a password that is easy for you to remember, but hard for others to guess. Never share your password with anyone. Note that the password is case sensitive (i.e. G@alt is NOT the same as g@alt).

Your password must conform to the following security rules:

  • must be different from your ONe-key ID
  • must be between eight and sixteen characters
  • must contain at least one upper case letter
  • must contain at least one lower case letter
  • must contain at least one number
  • must contain at least one symbol that might be ~ ! @ # $ % ^ * ( ) _ + = - ? : ; | ] [ , . < > { }
  • must not contain spaces

You can change your password after completing the registration via the "Change Password" function available in the "Manage My Account" menu.

Questions and Answers for Password Reset

The questions and answers are mandatory. They allow you to reset your password in case you forget it.

Choose the recovery question from the drop down list and enter your answer in the space provided. You can select a different set of questions to choose from by clicking the "Refresh Question Set" button.

Your answer should be simple and, where possible, a single word. Abbreviations should be avoided as they may cause confusion later (example: Abbey Road instead of Abbey Rd).

You can change your questions and answers after completing the registration via the "Change Account Recovery Info" function available in the "Manage My Account" menu.

Email Address for ID Recovery

The email address is optional but it is strongly recommended since it allows you to recover your ONe-key ID in case you forget it.

The email address is stored in a secure manner, it is not shared with other parties and it is used only for two purposes:

  • Send you a confirmation email at the end of a successful registration with ONe-key. The email will contain your ONe-key ID.
  • Send you an email containing your ONe-key ID in case you forget it, once you confirm the email associated with your ONe-key ID.

You can change or delete your email address after completing the registration via the "Change Account Recovery Info" function available in the "Manage My Account" menu.

If you have any questions about ONe-key please call Service Ontario at 416-326-1234 (GTA) or 1-800-267-8097.